Services  >  Patient Services  >  Financial



The Business Office at Van Buren County Hospital is ready to assist you with your billing questions and concerns. 

No one will be denied access to services due to inability to pay.  There is a discounted/sliding schedule available based on family size and income.

Our services include…

  • Filing your insurance claim for you
  • Assisting you in working with your insurance company
  • Addressing any concerns you may have with your bill.
  • Assisting you with payment options for the  self-pay portion of your account

We contract with a wide variety of insurance carriers to ensure that you may receive medical care at our hospital.  Please check with our hospital business office or your insurance carrier to ensure that Van Buren County Hospital and our providers are included within your insurance network.

VBCH Billing Process 
The billing process begins the day you receive services.  Each time you have a service, it is important that you let us know if you have insurance coverage and provide us with your insurance card and driver’s license.  Accurate information will speed up your billing process.

Insured Patients 
Your co-payment and deductible are due at each visit.  Your claim will be filed to your insurance company.  You should receive an Explanation of Benefits (EOB)  from your insurance company.    Payment depends on your insurance policy and the type of visit you have had. Any balance due will be billed to you on a VBCH statement.

Private Pay Patients 
Private pay patients are those who do not have insurance coverage for their services.  Payment for services is due at the time of the appointment.  If you believe you will not be able to make the payment in full, please contact our business office.

Charity Care Assistance Program 
If you do not have the means to pay for your healthcare, VBCH has a Financial Assistance Program.  To determine whether or not you qualify for this program, you will need to request an application, complete the application, and supply VBCH with information regarding your financial situation.  You may qualify for a discount on your account.  Please contact us for more information.

Forms of Payment 
We accept cash, checks, money orders and credit cards.  We can also arrange for an automatic withdrawal from your checking account.

For questions contact Kara McEntee at 319-293-3171 ext #8722 or Billie Jo Harlan at ext #1338, Monday through Friday 8:00am to 4:30pm.

To report a Compliance or Privacy concern or incident, use our Integrity & Compliance Line:
1-866-477-4661 or, Access code = THO

If you speak another language, assistance services, free of charge, are available to you. Call 1-319-293-8709