Referral Receptionist
Van Buren County Hospital is seeking a full-time Referral Receptionist to serve patients through our Keosauqua Clinic. This person will be primarily responsible for ensuring all patient referrals are completed in a timely manner, incoming phone calls are answered promptly, and patients receive great communication about where they are in the referral process. This will include helping to provide follow-up with outside facilities. This person will also cross train for all reception duties, which include: collecting patient information, receiving co-payments, managing patient work queues, inputting patient information into the EMR, and other clerical duties.
While this position will primarily serve in our Keosauqua Clinic, the selected candidate must also be willing to provide reception services in other areas of the hospital and all of our outlying clinics if needed. Regular hours will be Monday through Friday, but this position will also take a turn in our Saturday morning clinic rotation.
In addition to very strong clerical skills, the selected candidate must be an excellent multi-tasker, a self-starter, and display exceptional customer service skills. Patients will rely on this person to facilitate a smooth referral process and it is our goal to provide a wonderful patient experience every time.
- Job Type: Full-Time
- Category: Clerical
- Supervisor: Sarah Warner
- FLSA Status: Non-Exempt
- Posted: 2/11/25
- Expires: Posted until filled.
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