Patient Access Manager
Lead the Patient Experience from the Very First Interaction
Van Buren County Hospital is seeking an experienced and collaborative Patient Access Manager to lead a team dedicated to providing exceptional service from a patient's very first interaction with our organization.
The Patient Access Manager is responsible for the overall leadership and daily operations of Patient Access, including registration, scheduling, referrals, insurance verification, prior authorizations, and revenue cycle support. This position partners with clinical, financial, and administrative leaders to improve operational efficiency, strengthen financial performance, and enhance the patient experience.
If you are a servant leader who enjoys developing people, improving processes, and creating a culture of accountability and customer service, we encourage you to apply.
Van Buren County Hospital is seeking an experienced and collaborative Patient Access Manager to lead a team dedicated to providing exceptional service from a patient's very first interaction with our organization.
The Patient Access Manager is responsible for the overall leadership and daily operations of Patient Access, including registration, scheduling, referrals, insurance verification, prior authorizations, and revenue cycle support. This position partners with clinical, financial, and administrative leaders to improve operational efficiency, strengthen financial performance, and enhance the patient experience.
If you are a servant leader who enjoys developing people, improving processes, and creating a culture of accountability and customer service, we encourage you to apply.
Responsibilities
Leadership & Team Development
- Lead, mentor, and develop the Patient Access team, including Registration, Scheduling, Referrals, and Authorization staff.
- Recruit, train, coach, and evaluate employee performance.
- Develop staffing schedules and promote a positive, patient-centered work environment.
- Foster a culture of teamwork, accountability, and continuous improvement.
Patient Access & Revenue Cycle Operations
- Oversee patient registration, scheduling, insurance verification, referrals, and prior authorization processes.
- Ensure accurate patient information and timely completion of authorizations to support quality patient care and reimbursement.
- Collaborate with clinical departments, providers, and Revenue Cycle teams to improve patient access and operational performance.
Compliance & Quality
- Ensure compliance with HIPAA, CMS, Joint Commission, Section 1557, and applicable payer requirements.
- Monitor quality indicators, conduct audits, and implement process improvements.
- Develop and maintain departmental policies, procedures, and regulatory compliance standards.
Project & Operational Leadership
- Lead departmental projects focused on workflow improvement, EHR optimization, scheduling, and patient access initiatives.
- Analyze departmental performance metrics and identify opportunities to improve efficiency, patient satisfaction, and financial outcomes.
- Support organizational strategic initiatives through collaborative leadership and effective project management.
Section 1557 Coodinator
- Serve as the hospital's Section 1557 Coordinator.
- Maintain compliance with federal nondiscrimination requirements.
- Coordinate language access services, accessibility initiatives, staff education, and regulatory reporting.
Qualifications
Preferred
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Equivalent combinations of education and progressive healthcare experience will be considered.
Experience
- Five or more years of healthcare experience in Patient Access, Registration, Revenue Cycle, or a related field.
- Supervisory or management experience preferred.
- Experience with insurance verification, referrals, prior authorizations, and electronic health record systems.
Knowledge, Skills & Abilities
- Strong understanding of patient access operations and healthcare revenue cycle processes.
- Knowledge of insurance plans, payer requirements, referrals, and authorization workflows.
- Working knowledge of HIPAA, CMS regulations, Joint Commission standards, and healthcare compliance requirements.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to lead change, manage projects, and build collaborative relationships across departments.
Why Join Van Buren County Hospital?
Patient Access is the front door to our organization. As Patient Access Manager, you'll have the opportunity to shape the patient experience, lead a dedicated team, improve operational performance, and support the financial health of the organization.
At VBCH, you'll find a collaborative leadership team, meaningful work, and the opportunity to make a lasting impact on the patients, families, and communities we serve.
- Job Type: Full-Time
- Category: Administration/Management
- Supervisor: Gladiola Moore
- FLSA Status: Exempt
- Posted: 7/3/26
- Expires: Posted until filled.
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