New technology is emerging every day! At Van Buren County Hospital and Clinics we are committed to keeping up with this technology so we can provide the best care for our patients. VBCH has installed a new “state-of-the-art” phone system. This system will help incoming calls get to where they need faster and more reliably.
Starting October 3rd, when you call Van Buren County Hospital and Clinics, you will be greeted by our automated call system. Callers will go directly to a voice prompt which will direct you to where you need to go. You will receive a choice of scheduling, getting refills, contacting a nurse, paying bills, getting test results, connecting with patient rooms or using a directory. When calling to make an appointment, a scheduler will be able to make you an appointment at any of our clinics.
From these prompts, you be presented with a few more options to get callers to the right person. For example; with the billing prompt you will be asked if you need to talk to insurance or a self-pay biller. If you choose insurance, it will ask what type of insurance you have a question on. Additionally, many departments and individuals will now have their own direct numbers to help callers connect even quicker.
Sometimes our hospital or clinics need our full staffs’ attention for a short time and no one picks up. If this happens to you, please leave a message. Your call will be returned as soon as possible.
Finally, if at any time you have an urgent need and are unable to speak to someone, just press 0 and an operator will assist you.
This new automated phone system is just another way that Van Buren County Hospital is dedicated to providing the best service for our patients.