Support Services Manager

Van Buren County Hospital is currently seeking a highly motivated and detail oriented Support Services Manager to join our team. The Support Services Manager is responsible for managerial oversight of the Environmental Services (including Laundry), Food and Nutrition Services and Material Management (Supplies) departments. The individual will be responsible for planning, organizing and developing the overall operation of these departments in accordance with federal, state, and regulatory guidelines, along with assuring the highest degree of quality. In addition, the Support Services Manager will be responsible for budgeting, scheduling, payroll, recruitment and retention activities, performance management, and collaboratively working with their department supervisors/leads and other department managers and teams to ensure processes and services are optimized. Successful candidates will act in accordance with the policies, procedures, guidelines and Code of Conduct of VBCH. They will meet all applicable state and federal regulatory practice and accreditation standards.

The individual who holds this position will exemplify VBCH’s mission, vision, values and culture. They will foster a “patients first” attitude among their team members by demonstrating the importance of both internal and external customer service.  The support services provided by these departments allow those in direct patient care roles to focus their time and attention on the patients. The care and attention to detail shown by these departments provide a critical foundation for all other services provided by the hospital and clinics.

Position Essential Functions:

• Manage the daily activities of the Environmental Services (including Laundry), Food and Nutrition Services, and Material Management (Supplies) departments to ensure delivery of high quality work, product, and services.
• Responsible for working with all department heads to ensure supply inventory is sufficient for optimum quality patient care while also reducing waste.
• Understand the critical role that EVS plays in infection prevention throughout the hospital. Work closely with the Quality Manager and the EVS Supervisor to ensure that best practices are being followed to maintain the highest standards of cleanliness throughout the facility.
• Responsible for ensuring patient care areas are adequately supplied with clean linens.
• Responsible for ensuring the consistent delivery of exceptional service and high-quality meals to patients, visitors, and staff.
• Understand the day to day operations of each department, ensuring all processes are documented. Be able to step into any department to assist if necessary.
• Hire and cross-train staff to have the skills and knowledge to work in any of the Support Services departments to maximize resources in the Support Services department.
• Collaborate with other department managers to ensure services provided by the Support Services departments are conducive to the delivery of consistent and excellent patient care and experience.
• Ensure compliance with all local, state, and federal regulatory agencies. Serves as a resource for OSHA and safety standards as they pertain to these departments.
• Develop, evaluate, and implement departmental policies and procedures, goals and objectives, and standard of work for each department.
• Responsible for developing the annual operating budget (and capital budget) for each department and monitoring operating budget after adaptation to ensure the departments are operating with approved budget authority.
• Ensures that all employees are adequately trained, equipped, and motivated so the department can function in a safe, timely, and cost-effective manner. Ensure all training documentation is accurate and well maintained.
• Monitors departmental personnel matters to include interviewing and hiring of new staff, training, evaluating work performance, promotions, counseling, discipline, and termination.
• Establishes departmental goals and incorporates continuous improvement techniques/practices to optimize outcomes of key performance indicators. Coordinates with other departments to ensure quality measures are met.
• Maintains quality control measures to ensure temperature, attractiveness, and palatability of food being served from the Food and Nutrition Services Department.
• Inspects all work areas to ensure cleanliness and confirm cleaning and sanitation requirements are maintained. Ensure infection control practices are always met and maintained including proper documentation.
• Monthly audit cafeteria revenue with receipts.
• In collaboration with the FNS supervisor/lead, assists in approval and adjustment of menus through the direction of the dietician.
• Conduct monthly staff meetings that incorporate the use of safety and regulatory issues presenting material in a manner that fosters understanding and willingness to learn by participants.

All Employee Essential Functions:

• Attendance at work on a regular and reliable basis.
• Maintains patient, hospital and, employee confidentiality in all aspects of the job.
• Meets with supervisor concerning policies and procedures, work assignments, financials and other functional problems. Keeps supervisor informed of department activities and needs.
• Complies with all established policies and procedures of the hospital and of the department, to include the Code of Conduct and the Code of Ethics and Compliance.
• Must be able to safely work in an environment where latex is prevalent.
• Complete annual training or education requirements.
• Attend meetings as appropriate.
• Maintains all applicable regulatory requirements, including licensure requirements when applicable.
• Commits to being diligent about safety policies and practices within the organization and assigned department.
• Accepts additional duties as assigned when they are deemed appropriate by the employee’s supervisor.

Education, Certifications, and Experience:

• High school diploma or equivalent - Secondary education preferred.
• Previous management experience required - Prefer three years of management experience with favorable budget performance.
• Prefer experience in one of the following: Environmental Services, Food and Nutrition Services, or Materials Management.
• Food Management Certification & Training, also known as Certified Dietary Manager (CDM), which is a 250-hour dietary manager course - to be completed within one year of hire.

Apply Online

• Job Type: Full-Time
• Category: Administration/Management
• Supervisor: Garen Carpenter
• FLSA Status: Exempt
• Posted: 3/4/25
• Expires: 4/15/25